Welcome to www.eYeMobiles.com terms of use.

Information About Us 

We operate our website www.eYeMobiles.com . Our full legal name is Future Eye Technology LLC. We are a Limited Company incorporated in Dubai, United Arab Emirates. Our registered company is with the Dubai Economic Department and our registered address is P.O. BOX 236575, Dubai. Our VAT number is 1005709645000003.

These terms of use apply to your use of our site www.eYeMobiles.com. These terms are governed by UAE law.

Please read all of these terms carefully. By continuing to use our website, you agree to be bound by them. If you do not accept these terms of use, you should not visit or use our site.

Our website and mobile app (under development) are also only intended for use by consumers; that means people who want to buy our products for personal use and not for any business purposes. We reserve the right to reject or cancel your order if we reasonably think that you are buying our products for business purposes but we will attempt to contact you (using the contact details you have provided) to discuss this first.

General 

Neither we nor you will be responsible if we are unable to perform our obligations under the contract due to events that are genuinely beyond your or our reasonable control (as applicable). Nothing under the contract shall give rights to any person who is not a party to it.

We revise our terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that a contract is formed between you and us (as set out above).

If you have a complaint or would like to bring a matter to our attention, please contact our Customer Services team in the first instance.

Access to Our Website

You may access most areas of our website without registering your details with us, however, to place an order you will need to register an account.

You are responsible for making all arrangements necessary for access to our website. We grant you access to our website on a temporary basis. We may change the arrangements for access to, deny access to, close, or suspend part or the whole of our website or any of the services offered on our website, at any time, for any period of time, and for any reason without telling you beforehand and without liability.

We do not guarantee uninterrupted and/or reliable access to our website and make no guarantees as to its operation, functionality, or otherwise.

Age Restrictions 

We will not sell products to people under the age of 18.

We are an ethical retailer and are committed to upholding both our legal and social obligations as a retailer of products. To achieve this position, we have several control checks throughout our purchase and delivery process, for example, we may ask you to confirm your date of birth when you place an order with us, verify who you say you are through personal identity checks and we will only deliver to somebody who is, in our reasonable opinion, aged 18 or over. Accordingly, when delivering products, if the person accepting the delivery appears to be under the age of 25, we will request a photo ID (such as a National Identity, driving license, or passport) to prove that they are over the age of 18.

It is your responsibility to ensure that the person accepting delivery is over 18 and can demonstrate this to us if challenged. If we are not satisfied that the person accepting delivery is over the age of 18, then we may not hand over your delivery. At our discretion, we may remove the age-restricted products and hand over the remainder of your delivery.

How is the Contract Formed Between You and Us? 

Forming the contract 

The technical steps required to create a contract between you and us for the delivery of products are as follows:

You must select the products you wish to order and delivery date and timeslot, and then go to our “Check Out”.

You will be guided through the “Check Out” process by a series of instructions. If you want to correct any errors you have made, you can use our functionality to go back and remove individual products from your order or empty your trolley and start again.

You place an order on our website and our mobile app by clicking the “Check Out” button at the end of the “Check Out” process.

We will send you an automated message which will be shown to you on our website and the mobile app immediately after you have placed your order. This is not an acceptance of your order because we will have to carry out stock and identity checks first.

We will then send you a confirmation email to confirm that your order is being processed by us. Again, this is not an acceptance of your order.

Finally, we will send you an email receipt for your order confirming the products for delivery, including any substitutes. At this point, we have accepted your order and a binding contract is formed between you and us.

The details of your contract will be held by us. If you require any information about orders you have placed with us, you can either log-in to your account  here  or contact Customer Services at  +971-50-485 0254

Prices and Product Information 

All of our product prices are inclusive of VAT.

The price of the products and our delivery charges will normally be as quoted on our website or mobile app (whichever you are using) as at the time you use them. There are some exceptions to this position, however, as set out below.

If your delivery is subject to a delivery charge, it will be shown to you as a separate charge on our delivery booking page before you confirm your order. Our delivery charges are dependent upon a variety of factors including the value of your order, the date and time of your delivery, and your delivery address, and may vary from week to week.

We stock a large number of products and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. If a product’s correct price is less than our stated price, we will charge the lower amount. If a product’s correct price is higher than our stated price, we will notify you when we deliver that product to you and you can choose whether you want to accept or reject the relevant product. If you reject the product we will not charge you for it and will return it at our own cost. If you accept it, we will charge the correct price.

Our mobile app synchronizes prices, discounts, and promotions with those from our electronic product catalog. However, our mobile app can only do this when you are connected to the internet. This means that, if you are using our mobile app to shop and add products to your basket when you are offline, the prices, discounts, and promotions on our mobile app may not be up-to-date. When you place your order on the mobile app, your basket will be automatically updated with the correct prices, discounts and promotions before you check-out and we will send an email to confirm the price of your order. If there is any discrepancy between the prices, discounts, and promotions shown on our confirmation email, and those you saw on our mobile app, the prices, discounts, and promotions on our email will apply. If you are not happy with any of the prices, discounts, or promotions in our confirmation email, you can amend or cancel your order (please see our “Amending your order once you have placed it” section above).

Pricing amendments to your order

If you amend your order after you have placed it with us, please email us at support@eyemobiles.com or WhatsApp us through our website, or call us directly on our customer services number mentioned on the website.
Please also note that as discounts, offers and vouchers are available only for a limited period of time, any discount, offer or voucher which applied when you placed your original order may have expired and in that case will no longer apply if you make a later amendment to add more or new products. (See our “Discounts and Offers” section and our Voucher Terms and Conditions here for more details).

Payment 

All payments should be made using option Cash on Delivery or Card on Delivery Payment for all products must be by cash, credit, debit, or charge card. We also accept payment using Gift Vouchers that we make available to you electronically for use on our website www.eYeMobiles.com or our mobile app. We right now do not accept any other vouchers but soon will be accepting all major brand vouchers or loyalty programs.

We reserve the right to terminate our contract with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage. We will attempt to contact you if this is the case.

You agree to compensate us in full against all reasonable costs expenses and outgoings incurred by us in obtaining full payment from you in the event a failed payment occurs. This may include an administration charge of up to AED 20. We reserve the right at any time after a failed payment has occurred to ask a debt collection agency to assist in collecting payment from you.

Discounts and Offers 

We may offer discounts and offers from time to time at our discretion, for example, “Buy One Get One Free” offers or Special deals. All discounts and offers are subject to the relevant products being available to us and in stock when we pick your order for delivery. We reserve the right to amend or terminate any discount or offer at any time without notice (but this will not affect any orders that we have already accepted.

Discounts and offers will normally be made in the form of codes to be used against your order with us. Only one code can be used per order, and cannot be used in conjunction with any other discount or offer. All such codes are case sensitive.
We will always stipulate an expiry date for a discount or offer, which may be linked to the date of acceptance or delivery of an order. In such cases, to qualify your order must be accepted or delivered before the relevant expiry date.

Discount Voucher Terms and Conditions

By using the Discount Voucher / GIFT Voucher / Voucher, you will be deemed to have accepted and be bound by these terms and conditions.

This promotion is open to all residents in the UAE aged 18 or over who register for an account with www.eYeMobiles.com.

In order to use the voucher, entrants must be an eYeMobiles.com account holder, sign into the site checkout page and use the coupon to avail of the discount.

Entries will be limited to one per day per registered eYeMobiles.com account. Any subsequent attempts at entry to the site with a voucher will not be accepted by eYeMobiles.com and will not be included in the order and double orders will be canceled automatically.

Customers must be contactable via the phone number or email address as listed in their eYeMobiles.com account details to be randomly contacted for verification.

Flash Sales

The promotion is valid until midnight on 7th November 2020.

It will be a 5-day sale during specific times.

Discounts will be automatically applied, no coupon code required.

All sales are “as is” and are final. Items may not include any manufacturer’s warranties.

Items may be new, open box, discontinued products, demonstration models, and/or refurbished products.

All orders will be processed and will be delivered as per our regular Shipping Policy.

Limited quantities are available. First come first served and only while supplies last.

Due to high order volume, there may be a delay in processing and shipping.

If you are in the middle of ordering during the switchover to the new products, and if the transaction fails, the product is unlikely to be available due to browser refreshing. Should this happen, Future Eye Technology LLC will not be responsible for the purchase.

In case of dispute, the decision of Future Eye Technology LLC shall be final.

These Terms & Conditions are correct as of the 3rd of November 2020, but Future Eye Technology LLC reserves the right to change them at any time without prior notice.

By purchasing in the flash sale you are agreeing to these terms and conditions.

Accuracy of the Content of Our Website 

The information contained on our website has been published in good faith and we will do our best to ensure that it is accurate. However, occasionally, it may be incorrect, incomplete, or out of date due to human error or circumstances beyond our control. Our Terms and Conditions of sale explain your rights in relation to any price changes or errors on our website or any products which you have received that do not match the description on our website.

Where product information is incorrect due to an error or circumstances beyond our control, we reserve the right not to accept your order for the affected products, or if your order has already been accepted, not to supply the affected products to you. We will notify you if this is the case and will not charge you for the product.

Any reviews or opinions on our website are for information purposes only and should not be construed as recommendations or advice.

Our Liability

If we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the products.

We only supply the products for domestic and private use. If you use the products for any commercial, business, or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Customer Services 

If you have any questions or complaints, please contact our Customer Services team on +971 50 485 0254 between the hours of 10.00 am to 05.00 pm every day of the week except Fridays and Public holidays.

Alternatively, you can email us at support@eyemobiles.com

×

Hello!

Click one of our representatives below to chat on WhatsApp or send us an email to support@eyemobiles.com

× How can I help you?