FAQs

GENERAL

These are the questions we think can come in your mind while using our website. in case we have not answered your question in below sections then you can give us a call on +971504850254 or Email us at support@eYeMobiles.com chat with us on WhatsApp by clicking on WhatsApp icon on eYeMobiles.com

eYeMobiles.com is an online portal for selling your favorite electronics and we try our best to ensure that you get the lowest price for the product in the market.

Anybody can! Just remember if you’re under 18 you’ll need your parents/guardian to make an online payment.

We’ve made it really easy for you to find your way around our site – the best place to start is by clicking the SHOP icon on the top right of the homepage to take you wherever you want to go!

We will be happy to chat you through the customisation options. You can chat with us on WhatsApp by clicking on WhatsApp icon on eYeMobiles.com.

You may want to check your internet connection or simply close the window and try again.

You may want to check your internet connection or refresh your browser window

Yes, we make sure you are fully up to speed with all specs under the SPECIFICATIONS section of every product. Feel free to review a product too!

PLACING YOUR ORDER

Yes you can! Create your wishlist by logging in or registering and we’ll let you know if your product is in stock when you are ready to buy.

Its easy! Once you have found what you are looking for, all you need to do is:

  • Add items to your cart
  • Click to checkout
  • Confirm your billing & delivery address
  • Pay and await your delivery

You just need to show valid ID(Emirates ID, UAE Driving License, Passport, etc) and email/SMS/print copy of your proof of purchase.

We’re online for you 24/7 – so you can browse and order any time you like.

Yes, its essential, you can login as a register and login. We do that for speedier checkout, get the latest updates and best deals.

You can order as much and as often as you like.

We’ll drop you a confirmation Email or SMS as soon as we receive an order. We’ll also give you a call if you have made any special requests.

Hopefully this won’t happen! We always carry out quality checks and ensure your products are carefully packed and delivered to you in perfect condition. Just in case your stuff arrives damaged, do not worry, call us on +971504850254 chat with us on WhatsApp by clicking on WhatsApp icon on eYeMobiles.com with your order ID and we’ll be happy to replace the item as soon as possible.

Its okay to change your mind, just give us a call on +971504850254 or Email us at support@ eYeMobiles.com chat with us on WhatsApp by clicking on WhatsApp icon on eYeMobiles.com and we’ll guide you through the process.

We will be more than happy to giftwrap your order item(s), just mention this in the special request section when placing your order.

Its on us! Free. Zero.

Make sure you check your order when it arrives – if there’s a problem, don’t worry, just give us a call on +971504850254 or email us at support@eYeMobiles.com chat with us on WhatsApp by clicking on WhatsApp icon on eYeMobiles.com and we’ll sort it out for you.

Make sure you check your order when it arrives – if there’s a problem, don’t worry we’re a just phonecall away. Call +971504850254 chat with us on WhatsApp by clicking on WhatsApp icon on eYeMobiles.com and have your order ID to hand.

As soon as we receive your order we’ll confirm by email & SMS. Remember and check the details. If you have any special requests, our customer service team will give you a call.

Nope, spend as little or as much as you like.

Hopefully this won’t happen! We always carry out quality checks and ensure your products are carefully packed and delivered to get to you in perfect condition. Just in case your stuff arrives damaged, do not worry, call us on +971504850254 or write to us at support@eYeMobiles.com or chat with us on WhatsApp by clicking on WhatsApp icon on eYeMobiles.com with your order ID and we’ll replace it as soon as possible.

Yes you can order over the phone on 800 EYEMOBILES.COM(58626). And one of our customer service agents will be more than happy to assist you in making your purchase online.

Yes you can track your order journey as it makes its way to you. Just login, go to track your order or track and type in your order ID & your email address.

If you can see it online, we have it! We’ll also confirm this by email/SMS/phone once your order is with us.

Coming Soon. Check out this space for updates.

Yes, all your products will be delivered together.

Of course, if the time isnt convenient for you anymore, please call +971504850254 or chat with us on WhatsApp by clicking on WhatsApp icon on eYeMobiles.com to reschedule.

PAYMENTS

We have loads of safe ways you can pay: Cash on Delivery & Credit Card on Delivery . We are working on bringing paypal and online payments using credit cards online.

We offer Cash on Delivery (COD) and Credit Card on Delivery (CCOD), so you can order online and pay when your order is delivered to your door.

It stands for good old-fashioned Cash on Delivery – pay for your order on your doorstep.

We’re afraid not – please use one of our other multiple safe payment options.

Yes, as soon as your order is submitted and confirmed we will send you an email/SMS confirmation, you’ll also get a printed copy when your order is delivered.

Don’t worry! We will email your order invoice to you and you can also view it in your order history when logged in to your account.

We keep these details in your user account – these are safe and not shared with any third parties.

This shouldn’t happen, but if you feel there has been a mistake do call us on +971504850254 or write to us on support@eYeMobiles.com or chat with us on WhatsApp by clicking on WhatsApp icon on eYeMobiles.com with your order ID and we’ll sort it out for you at the earliest.

Click on the CONTINUE SHOPPING button on the checkout page or just click on the eYeMobiles.com logo – this will take you back to our home page.

Sure, if you have a coupon from eYeMobiles.com. Simply add your discount on checkout page by entering the coupon code provided.

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