Apple Announces Self Service Repair

Courtesy: Ian Sherr
C|Net Tech

Apple said it would soon provide parts, tools and manuals to those who wanted to fix their own iPhones and Mac computers.

The tech giant says it will publish repair manuals and allow everyday customers to buy the same parts and tools certified technicians and repair shops use.

If you ever broke the screen on your iPhone, you had few options to fix it. You could go to Apple and pay the company to replace the part, which costs hundreds of dollars. You could also choose to go to one of the more than 5,000 authorized repair providers or more than 2,800 independent repair providers who have access to Apple’s parts, tools and manuals. Your only other option would be to go to your local mall or alternative repair store.

Starting next year, Apple is going to offer you the chance to do some repairs yourself, too.
A new program, called Self Service Repair, will allow customers to buy parts from Apple for their products and perform repairs at home. Apple said it will also publish repair manuals online and offer tools to buy at the same prices authorized repair technicians pay.

“Creating greater access to Apple genuine parts gives our customers even more choice if a repair is needed,” Jeff Williams, Apple’s chief operating officer, said in a statement.

The iPhone 13 may be water and dust resistant, but it’s not shatterproof.

The move marks a significant shift for the tech giant, which has historically restricted access to parts and repair manuals, as well as diagnostic and calibration apps, to its “authorized repair programs.” Without Apple-sanctioned ways to repair devices, some users have turned to experts on YouTube and at companies like iFixit to learn how to acquire parts and perform repairs on their own.

Advocates have increasingly pressured Apple and other companies to open their service manuals, parts and tools to the public. More than a dozen states, including Apple’s home in California, have considered laws supporting right-to-repair laws. And earlier this year, President Joe Biden issued an executive order calling on the Federal Trade Commission to investigate the issue.

In July, the FTC voted to take aim at manufacturer practices “that make it extremely difficult for purchasers to repair their products or shop around for other service providers to do it for them.”

Expanded Access to Apple Repairs

In the past three years, Apple has nearly doubled the number of service locations with access to Apple genuine parts, tools, and training, including more than 2,800 Independent Repair Providers. The rapidly expanding Independent Repair Provider program originally launched in the US in 2019 and has since grown to more than 200 countries, enabling independent repair shops to access the same training, parts, and tools as other Apple Authorized Service Providers.

In addition, Apple continues to offer convenient repair options for customers through its global network of over 5,000 AASPs that help millions of people with both in- and out-of-warranty service for all Apple products.

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